Available for remote roles Calabar, Nigeria

Hi, I'm Andeshi Josephine Andornimye

Remote Customer Service Representative — leveraging retail experience and administrative skills to deliver exceptional customer support.

About

Empathy first. Solutions second. Always on time.

Based in Calabar, Nigeria, I am a dedicated Customer Support Representative with a background in retail sales and a B.Sc. in Public Administration. My experience assisting store customers has given me a deep understanding of customer care, conflict de-escalation, and client satisfaction. I excel at translating user frustration into positive outcomes through empathy and structured problem-solving. I am fully equipped with a reliable remote work setup and ready to bring my administrative, communication, and organizational skills to a global team.

Core Skills

The toolkit behind every five-star conversation.

Customer Care & Retention

Building relationships, active listening, and turning casual buyers into loyal customers.

Conflict Resolution

De-escalating tense situations with patience and professionalism.

Clear Written & Verbal Communication

Explaining complex troubleshooting steps or product details in simple terms.

Administrative & Time Management

Handling live chats while navigating internal knowledge bases and documenting data quickly.

Tools & Software

Trained in the platforms modern support teams rely on.

Zendesk & Freshdesk

Help Desk & Ticketing Systems

LiveChat & Intercom

Real-time Customer Support

Slack & Microsoft Teams

Remote Team Collaboration

Google Workspace & Excel

Data Tracking & Documentation

Problem Solving in Action

How I Handle a Delayed Delivery Crisis

A repeatable, empathy-led framework I apply to every escalation — designed to retain the customer, not just close the ticket.

  1. 01

    Listen & De-escalate

    Acknowledge the customer's frustration about their late package with deep empathy, ensuring they feel heard.

  2. 02

    Investigate Rapidly

    Coordinate internally with logistics, track the package, and find the exact bottleneck.

  3. 03

    Resolve & Retain

    Provide an honest update, a concrete delivery timeline, and a small compensation credit — restoring goodwill and saving the account.